Free Repair Centre

Lost Parts

If you have misplaced or lost a component of your tripods please contact us using the Contact Form. We can arrange to replace the parts at cost price to those people who REGISTERED THEIR PRODUCTS when purchased. If you did not register your product, or are not the original owner, replacement parts are chargeable at retail price.

Accidental Damage

If you accidentally damage your tripod in any way, do not worry - we have a number of spare components available for such eventualities, and will only charge you the actual cost of manufacturing these components to replace them to those customers who REGISTERED THEIR PRODUCTS. We don't want you to have to replace an entire kit because you've smashed a leg or broken a hinge - we'll even do the repair for you free of charge! The only cost to you is the damaged component and £6.99 delivery. If you did not register your product, or are not the original owner, replacement parts are chargeable at retail price and the repair will also be chargeable.

Servicing & Repair Out Of Warranty

After five years, should you damage your tripod, or parts wear down or fail, please contact us using the Contact Form. We will then arrange to have your product collected and repaired. The cost of the repair is free. You will only pay for the components required to repair your product, and for the shipping to and from your address. For those customers who have REGISTERED THEIR PRODUCTS the replacement parts will be available at cost price. If you did not register your products, or are not the original owner of this product, parts will be available at retail price and the repair will be chargeable.