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Published on June 24th, 2019 | by Shannon Walford

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Ask Megan – Once more unto the breach dear friends!

Some of you may have already noticed that I have suddenly developed a beard and a much deeper voice in the last couple of weeks. Fear not though dear friends – this is due to me stretching my legs and having a change of scenery at the Shed. In the last couple of weeks I have transitioned from customer and trade support and I appear to have moved into the 3 Legged Thing sales team. I rather like it here, so I am leaving you in the safe hands of Neil Sharma who you will be able to e-meet in the first ever edition of Ask Neil, coming to a screen near you in July, 2019.

Neil, Customer Support

– “Introducing Neil! 3 Legged Thing’s newest recruit. You can contact Neil between 9am and 5pm weekdays for any of your queries, if he doesn’t respond immediately, he’s probably making coffee.”

 

With my handover, I wanted to use this Ask Megan to look back on my time in customer services and share my experiences and advice to make all of your queries, questions and support as seamless as possible.

When you contact us to raise an issue or query with us, it’s really important to give us all the information you possibly can. We only want to help, so it makes the process much quicker if you can provide us with your proof of purchase, the name of your product, and a description of what is wrong with your product. Images of your product are also very much appreciated – we don’t mind how whacky they are, as long as they show us the problem. 

Sponges

– “Don’t have any bubble wrap handy? Just return your product in a box full of sponges!”

 

We appreciate that sometimes, it can be very frustrating when things are not going right, or left for that matter. When you contact us, its our utmost priority to solve any issues, no matter how big or small they may be and to find you a resolution as quickly as we possibly can. We may need to ask you some questions or come back to you with multiple resolutions to get your problem sorted, please be patient with us, we can assure you that we are doing everything we can for you. I would also like to take this opportunity to thank those of you who have spoken with me in the past. I have shared many a laugh and you have all been the reason for many a smile in the office just through being so lovely! It is very much appreciated.

If you think your problem or query will require us to send parts or equipment to you, please provide us with your address also. This allows us to get you back up and running in even less time. 

Before I leave you all to go and treat myself to a very large gin and tonic I have some three final tips. First and foremost, check your feet! Please please please make sure your feet are tightly screwed on at all times. Lefty-loosey, righty-tighty! Secondly, we love hearing all about your adventures with your tripod, but after you have been out and about please remember to clean your tripod. A little bit of maintenance goes a long way and your tripod will look and feel better for it in no time. Finally, if you have a questions or a fault with any part of your tripod please feel free to refer to my previous tripod anatomy articles, Neil is still learning the 3LT lingo so it makes his job a little bit easier if he knows which part of your tripod you are discussing.

Megan Drinking

– “Exhibit A, Megan drinking a very large gin and tonic. Don’t panic – she answered all of your questions before she started drinking. We hope…”

 

Despite leaving customer services, I will still be around at most of the photographic events if you ever want to come over and say hi or ask any questions. It has been an absolute pleasure to have met and spoken with so many of you. If you wish to contact Neil regarding a product query, you can contact him on the usual email address: support@3leggedthing.com

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