1. Status of Terms

These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of 3 Legged Thing Limited ("3leggedthing.com", "3LT", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for 3LT services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

You agree to:

provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or 3LT has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 3LT has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the 3leggedthing.com site (or any portion of it).

2. Place of performance and applicable law

3 Legged Thing Ltd is a company registered in England (VAT number GB 107 5355 27). Unless otherwise specified, the materials on this site are 3 Legged Thing Ltd is a company registered in England (VAT number GB 107 5355 27). Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland.

3LT makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 A notice will be displayed on your web browser before you submit an order with 3LT. This contains important information such as a description, price and delivery charges of the good or services ordered. 3LT suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 Goods supplied to you by 3LT will correspond with their prices and description (subject to E & OE). If at any time this is not the case 3LT will give you the right to reject the goods within a reasonable time period for a full refund.

3.3 In the unlikely event that an incorrect price is shown on our website. 3LT reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

4. Returns Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, 3LT does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

4.1 Cancellations You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:

  • e-mailing us at support@3leggedthing.com stating your name, a description of the goods or services concerned and the order number of the cancelled order, or
  • phoning us on +44 (0)1234 828834 (option 2) (Monday to Friday from 9.30am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.

4.2 If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to 3LT at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  • Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging).
  • It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.
  • Software, memory cards, DVDs, and Pre-recorded videotapes can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988. All opened software is exempt from return under the terms of the distance Selling Regulations (SI2334/2000).  Software that arrives damaged or is physically faulty may be returned under our normal returns policy.
  • This offer does not apply to film, developing or printing services.
  • A proof of purchase must be supplied.
  • You must return any free gifts which came with the product.
  • We will not refund any items that have been specially ordered to your individual specification or personalised.
  • Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that can not be re-sold as new will only be refunded to their mail order return value and a credit note may be issued.

Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you.

4.3 You cannot cancel your purchase when:

  • the seal has been broken on any videotapes, DVDs, CDs, memory cards, or software; or
  • the goods were a special order to your specification; or
  • 28 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

4.4 Authorising the Return You must prior to returning any goods received, contact our Customer Services on 01234 828834 or e-mail us at support@3leggedthing.com stating your name, a description of the goods or services concerned and the order number of the cancelled order.  Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to 3 Legged Thing Limited, Returns Dept., Unit 9 Kinsbourne Farm, Bury End, Stagsden, Bedfordshire MK43 8TS.

4.5 Faulty or incorrectly described Goods
You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. If there is a fault with your product within 6 months of delivery but after the first 28 days, we will always offer a repair in the first instance. As an exception you may be offered an exchange or (full or partial) refund. After 6 months but within 12 months we will offer a repair only. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found return the product to you. No refund will be processed until the returned goods have been received by ourselves and an appraisal made as to any fault.

4.6 To qualify for a refund or exchange the products must be:

  • in otherwise "as new" condition; and
  • complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging and warranty).

4.7 Following us receiving your instruction to cancel your order you will be refunded within 30 days.

4.8 This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

4.9 Any refund due to a fault or other defect within the first 6 months of purchase will include a refund of the delivery charge. We will also pay for your costs of returning the goods for replacement or refund providing you have not had the goods longer than 6 months. Outside of 6 months you will be responsible for covering the costs of returning the goods, we strongly recommend you use an insured method such as Royal Mail Special Delivery. Replacement goods are sent by standard delivery only (i.e. premium services are not available)

4.10 THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.

5: Content

5.1 Elemental shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Elemental will only be liable for consequential losses within the contemplation of the parties.

5.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of 3LT. When you activate any of these you will leave the 3leggedthing.com site and 3LT has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of 3LT.

6. Limitation of Liability

6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of 3LT.

6.2 Subject to clause 6.1, you agree that 3LT shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under 3LT's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where 3LT has been advised of the possibility of such loss or damage).

6.3 The only liabilities that 3LT can exclude are those arising from the following.

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of Elemental.

6.3.3 For any business losses, and/or losses to non-consumers.

7. Delivery

Orders received by 12pm are normally dispatched the same day for next day delivery (weekends incur extra charge). We guarantee all orders will be received within 30 days. If 3LT cannot deliver within 30 days you will be notified immediately to arrange another time for delivery, or if you would prefer, to cancel your order.

 

8. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

  • support@3leggedthing.com
  • Phone: 01234 828834
  • Carrier Pigeon
  • Semaphore

or write to:

  • 3 Legged Thing Limited
  • Unit 9 Kinsbourne Farm
  • Bury End
  • Stagsden
  • Bedfordshire
  • MK43 8TS England

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible. In the unlikely event that we resolve your complaint to any level approaching satisfactory, please don't tell anyone else.

9. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of 3 Legged Thing LTD or its content providers. As a visitor to the 3leggedthing.Com site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without 3LT's prior written consent is strictly prohibited.

10. Matters Beyond our Reasonable Control

3LT shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other incompetent authorities.

11. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

Just to clarify, that's English English, not Somewhere-Else English. From England. Where the Hobbits roam (except the fake ones on the telly that actually hail from New Zealand).

12. All Chickens to be referred to as "Derek"

According to legislation, neither EU or Non-EU, all chickens hitherto known or unknown, cooked or raw, free or in a boy band, shall be henceforth anointed "Derek".